A burst pipe had turned my basement into a small-scale swimming pool, and my DIY skills were nowhere near capable of handling this aquatic disaster. Desperate for help, I scoured the internet and stumbled upon Leonardo’s Services, a local plumbing and drainage company that boasted 24/7 availability throughout the metroplex.
I decided to give them a shot, not really expecting much. I dialed the number I’d found, and a friendly voice on the other end answered, assuring me they’d dispatch a team right away. Impressive start, I thought.
Within the hour, a crew from Leonardo’s arrived, led by a man named Jake. He had a calm demeanor, which was reassuring considering the chaos in my basement. As they assessed the damage, I was informed that it wasn’t as dire as I’d feared. They worked diligently, efficiently repairing the burst pipe and cleaning up the mess.
Throughout the entire process, Jake and his team displayed a good level of professionalism. They answered my questions and explained what they were doing, which I appreciated. However, there were a few moments where communication could have been clearer, earning them a solid 7/10 in my book.
What really stood out was their commitment to the 24/7 promise. It was late into the evening by the time they wrapped up, and they did so without complaint or rushing the job. I was grateful for their dedication to customer service.
As they left, Jake handed me a card with their contact information, just in case. I may not remember their phone number, but I won’t forget the day I called Leonardo’s Services. They may not be a perfect 10, but they sure know how to save the day when you’re knee-deep in plumbing troubles.
If you’re in search of a reliable plumbing service in the Dallas-Fort Worth area, take a look at our curated ranking list, vetted by professionals.
